Assistant Guest Relations Manager

January 5, 2023

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Job Overview

  • Date Posted
    January 5, 2023
  • Location
  • Expiration date
    February 4, 2023
  • Experience
    2 Year
  • Gender
  • Qualification
    Bachelor Degree
  • Job Level

Job Description

Four Seasons Hotels and Resorts
At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons Hotel and Private Residences Bangkok Chao Phraya

We are excited to share that a new Four Seasons Hotel and Private Residences in Bangkok is expected to open soon.

Located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.

Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.

What You Will Be Responsible For

The Four Seasons Hotel Bangkok is looking for an Assistant Guest Relations Manager. This person must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Relations Manager.

This is a highly visible role representing Four Seasons Hotel Bangkok and managing the day to day activities of the Guest Relations Team.

Essential Functions

  • Manages the Guest Relations team together with Guest Relations Manager, interviews, trains and schedules the staff (Roster). Conducts Performance Evaluations and disciplines staff when needed
  • Coordinates and liaises with various departments to ensure the hotel provides highest level guest experiences
  • Prepares management reports
  • Personally, inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience
  • Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
  • Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information
  • Maintains high visibility in the lobby and front desk area and provides assistance to our guests in a pro-active way
  • Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company
  • Keeps management informed of guest and staff related incidents; represents senior management in their absence
  • Ensures areas under supervision are perfectly maintained; conducts routine inspections of Public areas and guest rooms; takes proactive steps to rectify any shortcomings
  • Maintains a strong network of useful contacts in the service industry. Works with Guest Relations Assistant Managers and Guest Relations Manager on a Global Level to learn from each others successes and failures to develop a consistent product company wide
  • Screens next day movements for special instructions to various departments
  • Ensures pending follow up action is communicated to the next shift
  • Coordinates and manages the day to day operations; ensure the Angel of the Day, VIP / applicable guest recognition programs are fully adhered to and running smoothly within the Hotel
  • Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage
  • Performs any other duties as assigned to him/her by management and is also able to work in all shifts
  • Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
  • Works harmoniously and professionally with co-workers and direct superior

Candidates must have a firm knowledge of hotel operations and must have 2 – 5 years of experience in Management in Rooms Division. Candidates must speak read and write Thai as well as being fluent in English. Must have the right to work in Thailand.

Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.

What You Will Bring

Candidates with a passion for excellence, expertise in Front Office Department and proven leadership experience are invited to apply for a career with Four Seasons.

Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.

Previous pre-opening experience is a plus

Candidate should hold valid work authorization for Thailand

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

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