Client Solutions Manager (Performance)

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Job Overview

Job Description

About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. 

Responsibilities
Company Introduction:
– TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. 

Why Join Us:
– At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Team Introduction:
– Client Solutions Team will be a client & campaign management expert, working with advertisers and agencies to design, implement, and optimize campaigns to achieve advertisers’ performance objectives. Client Solutions Team is one of the most important partners to our sales team, establishing and strengthening key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Key skills required for any persons to be in this team is to have a great focus on client service, ability to optimize marketing performance results for advertisers, and capability to provide customized training and solutions to advertisers leveraging our unique ad product suite.

Responsibilities:
– Plan, setup, optimize, and report performance & branding campaigns.
– Proactively analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to provide optimization suggestions & improve our advertising offerings.
– Build and grow client relationship via daily interaction, weekly review and quarterly strategy plannings, and use the opportunity to build trust, educate & influence advertisers.
– Provide consultation, strategy, and media plans for advertisers based on their business objectives.
– Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign.
– Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution.
– Monitor and analyze ad campaigns and proactively take initiative to improve results.
– Support and work with the sales team on pre-sale research and pitch with strategic media plan & consultative presentations.
– Innovate on the potential solutions with TikTok Ads. Test, iterate them and build frameworks & best practices around marketing objectives and verticals.
– Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns.
– Oversee campaign delivery and revenue plus identifying up-sell opportunities with the sales team. 

Qualifications

– At least 5 years of experience in strategizing, planning, and executing branding campaigns inhouse, in agencies or with the media side.
– Experienced in biddable media
– Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA, Appsflyer, Adjust, etc.
– Experience managing branding campaigns, understanding reach & frequency, and how to measure brand lift
– Experienced in strategizing, planning & managing branding campaigns
– Understand brand advertisers, major brand campaign channels & products.
– Experienced in ad verification partners (IAS, DV, MOAT) – campaign optimization based on internal and 3rd/4th party data a plus
– Exceptional verbal and written communication skills, story-teller
– Excellent active listening skills and proactive about collaboration
– Adaptability and strong problem-solving skills using the proper escalation process
– Ability to analyze data and identify insight
– Organized and detailed oriented. Self-starter and motivated to learn
– Passionate in TikTok
– Proficient in English and Thai

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

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