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Job Overview

Job Description

W Hotels
Welcome to the new playground of ambassadors, jet setters and fashionistas, a hot destination by the coolest shopping and dining. Set in the pulsating heart of Bangkok, surrounded by spicy street markets, vibrant nightlife, W Bangkok radiates with electric energy. Slip away from a day of sightseeing and shopping and unwind in 403 spacious guest rooms and suites. Relax and recharge with every comfort and amenity you’ve ever dreamed of: 24-hour concierge, in-room dining, AWAY Spa, SWEAT Fitness Center, W Hotel The Store, WIRED Business Center, dry-cleaning and laundry services, and more. Revolutionize your dining experience. We upturn culinary traditions and infuse them with visionary tastes, presented by dynamic chefs who are redefining gastronomy. The Kitchen Table, our all-day casual dining spot for gourmet globe-trotting. WOOBAR, lifestyle bar where signature W cocktails add color and zest to mixing and mingling. At W Bangkok, our Whatever/Whenever service transforms the ordinary into extraordinary! 

Location W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand VIEW ON MAP

Position Summary

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

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