Social Media Customer Care & Senior Manager

Job Description

Nissan Motor (Thailand) Co., Ltd.
Nissan is a global car manufacturer that sells a full line of vehicles under the Nissan and INFINITI brands. Nissan’s global headquarters in Yokohama, Japan, manages operations in four regions: Japan-ASEAN, China, Americas, and AMIEO (Africa, Middle East, India, Europe & Oceania). For more information about our products, services and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

Working Location: Head Office, Nissan Bangna-Trad KM.22, Samut Prakarn, Thailand.
Hire Type: Permanent
Benefit: Fixed Bonus + Variable Bonus, Position Car + Fleet Card, Mobile phone with package, Medical IPD & OPD, Family OPD, Dental allowance

What you will do & contribute:

• Manage online social media’s contact points for customers wanting to engage with the company via all company’s social media platforms/pages.
• Monitor, identify, manage and responds to customer queries, concerns, comments, complaints posted on all company’s social media platforms/pages.
• Proactive in-charge of communicating with customers via social media platforms by providing information to customers’ queries related to products and services.
• Provide excellent customer service with great attention to detail and correct solutions.
• Work with marketing team to create social media strategies and attend meeting discussion pertaining to social media to represent company brand image.
• Monitor performance of team leader (internal) and vendor (external) according to SLA (Service-Level-Agreement)
• Maintaining a working knowledge of company products to effectively communicate with customers

Qualification Requirements:

• Bachelor’s degree in social media management, marketing, or a related field.
• Minimum of 2 years’ experience as a social media representative or expert, or a similar role.
• Experienced in team leader or manager role. A year of customer service experience would be beneficial.
• Knowing company products and services both sales and aftersales to effectively communicate with customers and provide the correct or suitable solutions.
• Experienced using social media management tools, such as HootSuite, Buffer, and Google Analytics.
• Excellent knowledge and in trend of social media best practices, new trends, innovations, and changes in rapid technology change environment.
• Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
• Solid customer service skills.
• Good communication and interpersonal skills.
• Ability to work independently in a fast-paced environment.

Only shortlisted candidate will be contacted for an interview

For more information about Nissan’s products, services and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

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