Team Manager

Job Description

Louis Vuitton
For more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop, innovate, create… Every journey is unique. Today, Louis Vuitton invites you to discover your own.

As Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Duties & Responsibilities

Ensure achievement of team targets on monthly and annual basis

Team Management and Development

• Ensure your team delivers the Louis Vuitton Promise to every Client
• Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
• Set individual and team goals; proactively assess and manage performance against expectations
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers
  

Client and Business Development

• Support the team in building long term Client relationship, leveraging the different clienteling tools
• Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
• Communicate and inspire the team on corporate strategy and relevant business information
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation
  

Selling and Floor Management

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
• Build and develop own Client portfolio
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved
  

Operations

• Ensure policies, Brand standards and grooming guidelines are communicated and implemented
• Support Operations team in inventory management
• Support Store Manager in staff planning
  

Profile

Expected Attitudes & Skills

• 5-7 years experienced in retail , fashion or related industry
• Professional presentation
• Excellent interpersonal, communication and client relations skills
• Client centric, proactive and positive in approach
• Role model and team management skills
• Good team player with high levels of motivation, able to work under pressure
• Strong sense of responsibility and ownership
• Passion for the brand and fashion
• Proficient in Thai and English 
• Mandarin and other third languages are a big plus

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